Shipping

Shipping Policy

Effective Date: August 31, 2026

At Pet Utility, we work with third-party fulfillment and shipping partners to deliver your order as conveniently as possible.

Order Processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on product availability, fulfillment location, order volume, and other circumstances.

Once your order has been shipped, tracking information will be provided when available.

Delivery Times

Estimated delivery times may vary by product, destination, shipping method, carrier, and fulfillment location.

Any delivery timeframe displayed on our website is an estimate and is not a guaranteed delivery date.

Carrier delays, weather, customs processing, holidays, incorrect addresses, and other circumstances outside of Pet Utility's control may affect delivery.

Multiple Shipments

If you purchase multiple products, your items may arrive in separate packages.

This can occur when products are fulfilled from different locations or by different fulfillment partners.

You may receive separate tracking information for different items within the same order.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you provide an incorrect address, contact us as soon as possible.

Once an order has entered fulfillment or shipped, we may be unable to change the delivery address.

Lost or Delayed Packages

If tracking indicates that a package is delayed, customers should first review the tracking information provided by the carrier.

If you believe your package is lost or there is another delivery issue, contact Pet Utility so we can assist with the next appropriate steps.

International Orders

International orders may be subject to additional customs requirements, duties, taxes, or fees depending on the destination country.

Any applicable charges imposed by the destination country may be the customer's responsibility.

Contact

For questions regarding your shipment or tracking information, please contact Pet Utility through our website.

Pet Utility
Everyday Pet Problems. Smarter Solutions.